Terms of Service

These Terms form a binding agreement between [registered legal entity name][F] (“Farmacy OS”) and the pharmacy business identified on the order form (“Customer”, “you”). The order form and the Data Processing Agreement are part of this agreement; if they conflict, the order form controls for commercial terms and the DPA for data terms.

Farmacy OS is an AI-native growth and operations platform for pharmacies — content, ads, WhatsApp clienteling, storefront and operations in one loop. The AI proposes and executes only within guardrails and your approvals, as described on our AI transparency page.

• The service is sold on a subscription basis; your tier, term and included usage are set on the order form.
• Subscriptions renew for successive periods unless either party gives notice before renewal.
• Early design-partner setup may be waived — you taste the honey first, then the subscription starts once the system is earning.
• Exact figures are agreed at the demo / on the order form.

• A base subscription covers a defined amount of usage; usage above the floor is billed as customer-understandable units (conversations, approved assets, video minutes, managed ad spend).
• Expected cost is reserved before an expensive action, then settled to actual — no surprise overruns.
• Billing runs through Stripe; invoices reflect metered usage. Fees are exclusive of VAT/taxes.
• Managed ad spend is your cost, passed through; the subscription is our fee for running the loop.

• Give accurate business, product and licensing information, and keep it current.
• Use the service lawfully and only for pharmacies you're authorised to operate.
• Review and approve consequential AI actions — you remain the responsible advertiser and pharmacist in charge.
• Hold the licences and registrations required for any regulated commerce you switch on.
• Keep staff credentials secure and manage your team's access responsibly.

To run your growth loop, you grant Farmacy OS scoped, revocable authority — for example ads:spend≤€X/day, whatsapp:send_templates, social:publish. Every grant is named, audited, expiring, and revocable in one click.

• We request the minimum scope a workflow needs — never blanket access.
• Ad/social access uses the platforms' own delegation (e.g. Meta System Users) — we never ask for raw passwords.
• Support access is time-boxed, reason-logged, and can never silently read across tenants.

Farmacy OS provides a claims firewall that gives every outbound asset a versioned policy decision before it can publish or spend. It is controlled and auditable by construction — not a warranty of legal compliance.

Our handling of personal data is governed by the Data Processing Agreement and described in the Privacy Policy, both incorporated by reference. You are the controller of your customer data; we act as processor on your documented instructions.

• Your brand, content, and customer data remain yours.
• The platform, models, tooling and templates remain ours.
• You grant us the limited licence needed to operate the service for you.
• Aggregated, de-identified learnings that improve the platform for all tenants are ours to use — governed separately from your customer data.

We provide the service with reasonable skill and care and aim for high availability, but the service is provided without implied warranties beyond those that cannot be excluded by law. Liability is capped and consequential losses excluded, to the extent permitted.

• Either party may terminate per the notice and for-cause terms on the order form.
• On exit you keep export and deletion rights — your data is yours, no hostage-taking.
• We return or delete personal data per the DPA at the end of the service.

This agreement is governed by [governing law & jurisdiction][F]. Standard provisions — assignment, subcontracting, notices, force majeure, severability, entire agreement, and how we change these terms — will sit here.